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Windows XP problem



Enabling Remote Assistance in the client computer


Remote Assistance allows you to invite a trusted person (a friend or computer expert) to remotely and interactively assist you with a problem. You can also use Remote Assistance to remotely assist a user who trusts you. This feature is useful in situations where detailed or lengthy instructions are required to reproduce or resolve problems.

Go to Start, Help and Support and choose:

Then choose:



By default, this feature is disabled and the following may appear:

To enable Remote Assistance invitations to be sent from your computer, use these steps:

  • Right-click My Computer icon in the Desktop.
  • Select Properties.
  • Click the Remote tab.
  • Enable the following check box and then click OK.

"Allow Remote Assistance invitations to be sent from this computer"







see: Microsoft Knowledge Base: